Dining experience

Accessibility & convenience

Reviews

• Hugh McCurley

  ★★★★★

  “⭐️⭐️⭐️⭐️⭐️ This is our second time purchasing from Sleeping Duck, and once again they have absolutely delivered. The ease of navigating their website and placing an order is seamless. The option of guaranteed next-day delivery - or being able to properly plan your delivery - is outstanding and removes any stress from the process. We recently upgraded both the base/style and mattress from our original purchase, and the entire experience was exceptional from start to finish. Customer service, which has always been second to none, has somehow improved even further. The communication throughout - emails, calls and texts - was proactive, clear and professional. A big shout out to Steph, Zoey and the wider team for their outstanding support. On delivery day, everything worked like clockwork. From Customer Service coordination to the installation team onsite, it was clear everyone operates in unison. The installation crew were fantastic - positive, capable, professional and even up for a laugh. No issue fazed them. Despite the challenges of a second-storey delivery and a sloping driveway, the team handled everything effortlessly. Installation took just on an hour, and their workmanship and care were evident throughout. Well presented, well organised and clearly masters of their craft. Their sheet sets, duvets, and overall quality of their products is amazing, we just bundled everything for ease. We genuinely cannot fault Sleeping Duck. We’ll be back again and again.”

• Marzena Horwood

  ★★★★★

  “The gentleman who served me was excellent and extremely helpful. I was greeted warmly, shown how the mattress is made them able to try it out at their showroom. I received it today, Monday, and it was purchased on Saturday. Fantastic quality and most comfortable mattress I have ever experienced. I would certainly recommend to anyone who needs a great quality, comfortable and extremely well made mattress.”

• Richard Dimech

  ★★★★★

  “Rose was so helpful and patient with me. She gave me the time to try the mattresses and answered all my questions. Very happy to order with them.”

• Luisa Nass

  ★★★★★

  “Knowledgeable staff with prompt service and assistance with the process. Great effort Jack! Quick manufacturing and delivery looking forward to receiving our bed.”

• Sunshine

  ★☆☆☆☆

  “Extremely disappointed! The Indestruct bed is extremely heavy. Add a heavy mattress on top of this makes for very difficult bed making and look into the future doing this daily is awfully distressing. Far from the joy I anticipated I would experience spending a lot of money on both of these products. I wouldn’t recommend this and when the reply from Sleeping Duck to address my concerns is essentially spend more money to manage this which I found very poor. I’ve already spent 4K. This is the text reply I received: thanks for sharing your feedback on your experience with your SD Bed and Mattress so far. We can certainly appreciate the weight of our products are on the heavier side and we are sorry you're finding this to be a concern for the future. In terms of lifting the Mattress to help with fitting sheets, some customers in the past have looked into affordable mattress lifter/wedge tools that can be found online. We have also recently launch our Auto Sheet Refresh Module that you can install in your existing SD Bed and will lift your mattress with the touch of a button, easing making the bed. Rest assured, we do appreciate all feedback and we've shared this with our team. Please let us know if we can help with anything further. SDHQ 🦆 That is not doing anything to address my concerns. Thanks for suggesting I spend more money and for offering me nothing to rectify my concerns. Not the professional customer service I expect. I’d like to see SD try making a heavy bed daily! Not cool SD!”